Support

Contact us

Email support@kitchensensai.app for help with KitchenSensAI. We answer within one business day, and normally the same day.

Please include your restaurant name and, if you have one, the email address you sign in with. Never send your password or PIN.

KitchenSensAI is operated by Victor David Beltran, sole proprietor, 12100 W 44th Ave, Wheat Ridge, CO 80033, United States.

How accounts work

KitchenSensAI is sold to restaurant companies for their own staff. There is no consumer sign-up: your restaurant administrator creates your account and emails you an invitation, or gives you a restaurant code and numeric PIN.

If you have not received an invitation, ask your manager to send one from Admin › Staff. We cannot add you to a restaurant without that restaurant asking us to.

Common questions

• I cannot sign in — use "Forgot password" on the sign-in screen to get a reset link by email. If you sign in with a restaurant code and PIN instead, your manager can reset your PIN under Admin › Staff.
• I do not have an account yet — your restaurant administrator invites you. Invitations expire, so ask for a fresh one if the link no longer works.
• I want to try the app first — tap "Try the demo" on the sign-in screen. It opens a fully seeded sample restaurant, and needs no account or credentials.
• I want to delete my account — open Settings and use "Delete my account". See the section below for what that removes.
• I am a manager and need to remove someone — Admin › Staff can deactivate a staff member, which ends their access immediately, or revoke an invitation that has not been accepted.
• Something looks wrong in my restaurant’s recipes or menu — your restaurant controls that content. Ask your manager or executive chef; they can edit it under Admin.

Deleting your account

Sign in, open Settings, and choose "Delete my account". This removes your user profile and your ability to sign in, immediately and permanently.

One case is refused: if you are the only owner, admin, or chef for your restaurant, the app asks you to promote another manager first, because otherwise nobody would be left who can invite staff or manage the kitchen. Promote someone under Admin › Staff, then delete your account.

Recipes, menu items, checklists, food-safety and temperature logs, training videos, and messages belong to the restaurant rather than to you, so they are kept. A kitchen cannot lose its temperature records because an employee left. Messages you wrote stay in the channel with the author removed.

If you cannot sign in, email support@kitchensensai.app from any address and tell us the account to remove. We action deletion requests within 30 days.

Subscriptions and billing

The app is free to download and free for staff to use. Restaurants contract with KitchenSensAI directly, outside the app, and there is no purchase, pricing, or subscription screen anywhere in it.

Billing questions from restaurant owners: email support@kitchensensai.app.

Reporting a problem with content or a coworker

Every message in the Messages tab can be reported or its author blocked: press and hold the message, or use the menu on the message. Reports go to your restaurant’s managers, who can remove the message and act on it under Admin › Moderation.

If a report is not handled, or the problem involves a manager, email support@kitchensensai.app and we will contact the restaurant’s account owner.

Privacy and terms

Our Privacy Policy explains what the service stores and who processes it. Our Terms of Use cover acceptable use. Both are linked at the top of this page. Privacy requests can go to privacy@kitchensensai.app.